Doctors Surgery: Patient Information

What should I do if my medication does not have a patient information leaflet included?

To ensure that patients receive information regarding their prescribed medication, all medicines must be supplied with a patient information leaflet.

This will provide you with information about how to take your medication and any side effects that may occur.

If your prescribed medication does not include an information leaflet please ask the Pharmacist to supply one.

What should I do If I think I am experiencing a side effect due to my medication?

If you think you are experiencing a symptom that is related to your medication then you should discuss it with your GP.

They will be able to advise whether the symptom is related to the medicine and whether there are alternative medicines that you can try.

It is really important that you don’t just stop taking your medication.

2019: Half Day Closing.

The surgery will close at 1.00pm on the following afternoons for staff training.

Thursday 24th January 2019
Thursday 28th February 2019
Thursday 21st March 2019
Thursday 25th April 2019
Thursday 23rd May 2019
Thursday 13th June 2019
Thursday 18th July 2019
No August Half Day Closing
Thursday 19th September 2019
Thursday 31st October 2019
Thursday 7th November 2019
Thursday 28th November 2019
No December Half Day Closing

Please telephone 01304 367495 in an emergency on these days and you will
be diverted to the out of hours service.

2019: Half Day Closing.

SKCCCG hold Membership Council Meetings during the year. The surgery closes at 1.00pm so that the GP and Practice Manager can attend these meetings.

Thursday December 2019 – Date TBC

Please telephone 01304 367495 in an emergency on these days and you will be diverted to the out of hours service.

Bank Holidays 2019/20

The surgery will be closed on the following Bank Holidays.

Tuesday 1st January 2019
Friday 19th April 2019
Monday 22nd April 2019
Monday 6th May 2019
Monday 27th May 2019
Monday 26th August 2019
Wednesday 25th December 2019
Thursday 26th December 2019
Wednesday 1st January 2020

Please telephone 01304 367495 in an emergency on these days and you will be diverted to the out of hours service.

Personal Data Extraction – Health and Social Care Information Centre.

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.  Please see the below Poster, Patient Information Leaflet and further information regarding this, as you do have a choice whether your data is used in this way.

HSCIC Patient Information Poster.pdf
HSCIC Patient Information Leaflet.pdf
HSCIC Frequently Asked Questions for Patients.pdf

Healthwatch Kent
Healthwatch Kent is an independent organisation set up to champion the views of patients and social care users across Kent, with the goal of making services better and improving health and wellbeing.  Website address: www.healthwatchkent.co.uk

The FREE Information and Signposting service can help you navigate Kent’s complicated health and social care system to ensure you can find and access the services that are already available for you.  Call us on 0808 801 0102 or email info@healthwatchkent.co.uk

Online Access to your G.P Surgery
EMIS Patient Online Access is a service available to patients so that they can book G.P appointments and request repeat medication via the internet at home.  Patients can also see some aspects of their medical record as well as booking appointments and ordering prescriptions.

To use the internet appointment booking and prescription requesting facility you need to register on the following website www.patient.co.uk.  The information you enter enables the system to check your identity. You also enter a password and security information that no-one else will know.

To register on the above website you can go directly on to it to register for an account by following the instructions on the screens shown when accessing the site.  Alternatively, you can come into the surgery and get a form from us to enable you to register on the site once you get home.

Once you have registered for an online account you will need to bring 2 forms of ID (preferably 1 photo ID if you have it, plus something with your current address on it) into the surgery to enable us to verify your identity and accept you on to our system for this service.  You can opt for just having prescriptions and medication if you wish a family member to order your medication and book appointments, without them being able to see other aspects of your medical record.

If you need help getting set up for this service you can contact Mrs Angela Pointer at the surgery to arrange a time to visit us so she can help get you registered.

Changes in your details:
We like to keep our patient records up to date with telephone numbers for home and mobile (if used) and your current address, this is in case for any reason an appointment has to be cancelled at the last minute.  If your details change please notify us in writing concerning this, or when visiting the Surgery advise the Receptionist.  Updating mobile numbers will be beneficial to you, as we now send text message appointment reminders to the mobile number we have registered on our system for you.

Repeat Medication
For patients on repeat medication items can be ordered by using the right hand side of your prescription to tick items that are required (only those due please). Arrangements can be made if you wish through the local Chemists for them to collect your prescriptions and in some cases to deliver items to your home.

Alternatively, the requests can be put in the letter box on the main Reception desk, or you can write a note with your name, d.o.b. and list of medications needed.  We do hold forms on the Reception Desk for this purpose.  Patients can also drop a prescription in the letter box in Manor Road if the Surgery is closed.  Once prescription requests are received at the surgery, they will be ready to be collected after 4pm 2 working days later.

We do not take telephone requests for prescriptions as a way of preventing any unnecessary errors.

In line with new guidance any prescriptions which have not been collected from the surgery within 28 days will be destroyed.

Chemists

also see useful telephone numbers

Booking Appointments. How to book Routine, Same Day and Urgent appointments

There is an appointment system to see a Doctor or Practice Nurse at all times.  Doctors appointments are booked at 10 minute intervals.  If booking a nurse appointment, you will be asked what the appointment is for, due to the length of time certain procedures take.

You may make an appointment through the receptionist either by telephone or in person or (online for the GP only).

To book an appointment with the Doctor or Nurse you can telephone the Surgery between the hours of 8.00am and 6.30pm.  Routine appointments can normally be booked up to six months in advance.  As well as the routine appointments we keep some appointments back which can be booked on the day.  To get one of these appointments you would need to telephone us at 8.00am.  (Information on the Doctors and Nurses surgery times can be found in our Practice Leaflet, a copy of which can be found on our patient information page of this website)

For urgent appointments you need to ring as early as possible on the day so that if there are no routine or same day appointments left, we can offer you one of our urgent slots, of which there are some on each clinic every day.

House visits
For those requesting house visits by the G.P. These are for those physically unable to get to the surgery either by car or taxi.  Please ring for house visits before 10.00 a.m. and provide the Receptionist with details of why you are requesting a house visit. House visits are for housebound patients, those with severe disabilities or terminally ill patients.

Deal Hub:

From May 2018 you may be asked if you would like to be seen at the Hub in Deal. This is a new service that has been set up by Channel Health Alliance which is a company run by all the GP surgeries in South Kent Coast. It has been commissioned by the CCG.

This service is for acute problems only and is not suitable for patients with complex needs.  The receptionist will need to ask you the nature of the problem for you to be able to be seen by this service so we make sure we send patients that are suitable.  The Deal Hub is situated in the Minor Injuries unit at Deal Hospital but it is for patients with minor illnesses.  This is NOT a walk in service, these appointments must be booked through the surgery.

Chaperones
click here to download PDF

Test results
When requiring test results, details will be taken by the receptionist. If possible you will be told the result straight away.   For some results it may not be possible to do this, so you will be asked to call back the following day.

Results of x-rays, scans and ultrasounds usually take approximately 1- 2 weeks to become available.

Sickness
For fit notes to be issued the patient needs to be seen by the Doctor, unless for any reason the Doctor has said she is happy to re-issue e.g. following an operation or long term sickness.

Travel Advice
When travelling abroad you may need additional vaccinations to those you already have.

There appears below two websites, one of which you need to access as our Practice Nurse would require a list of necessary vaccinations for the places you are to visit when you attend for an appointment to see her.  Most vaccinations are available at the Surgery, for some there is a charge.

All holiday vaccinations need to be completed at least two weeks before travelling and the earlier this is arranged the better the cover provided to you.

Websites to access for information are:-

You must bring a printout of the vaccinations needed along with you for the appointment when you see the practice nurse.

There is also a telephone number for the Masta website – 0906 5501402 if you do not have internet access and a printout will be sent to you following you answering a series of questions about your journey. You must bring a printout of the vaccinations needed along with you for the appointment when you see the practice nurse.

Additional information
Any patient can complete a practice survey if they wish to.  There is a survey template shown below to allow this to be done.  Any completed surveys can be dropped in at reception, posted to us or e-mailed to angelahill2@nhs.net.

When to keep an unwell child off school.
When your child is unwell, it can be hard to decide whether they should go to school. The poster below shows a few simple guidelines which may help you to decide if you should keep them off school.
Unwell Child Poster – PDF

Carers
If you are a carer or if you have a carer, please notify the practice of the details.

If you feel you may need additional support, the details of the Local Carers Support Office is on the useful numbers page of this website.

Electronic Prescriptions.
What is the Electronic Prescription Service (EPS)?
EPS is an NHS-funded service in England. It gives you the chance to change how your GP sends your prescription to the healthcare professional you choose to get your medication or appliances from.  (Dr Fords surgery is going live for this service on 29th October 2014.)  You will not be able to nominate a pharmacy for this service until after the middle of September 2014.

What does this mean for you?

  • If you currently collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription.  Instead, your GP will send it electronically to the pharmacy, saving you time.
  • You can choose where to get your medication from because it can be collected from a pharmacy near where you live, work or shop.
  • You may also not have to wait as long at the pharmacy as there will be more time for your repeat prescriptions to be prepared
  • If you currently use a chemist to collect your prescriptions from your surgery, you will still need to complete another form which can be collected from the surgery to say you wish your prescriptions to be sent to the chemist of your choice electronically.

Is this service right for you?
Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time.
  • use a prescription collection service now.

No, if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.
  • travel or work away from home a lot.

How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

For more information about EPS visit www.cfh.nhs.uk/eps, your pharmacy, or GP practice.

Friends and Family Test
The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.  It is not a traditional survey. It is a continuous feedback loop between patients and practices. From the 1st December 2014 it is a contractual requirement that all GP practices undertake the NHS Friends and Family Test [FFT].  There are forms kept in the waiting room to enable patients to give feedback to us.  These are also available on our own Practice Website www.doctors-surgery-deal-kent.co.uk and on our NHS Website. These forms are collated in house once a month and the answers to Q1 submitted to NHS England. These answers are then published on the NHS Website every month by NHS England. It is also a requirement that there is a space for patients to write a comment regarding our services if they wish to. This does not get published on the NHS Website, but may get used internally by the practice as feedback from patients, and may be published in other areas by us for other patients to see. There is an option on the form for patients to request that their comments are not made public.

FFT Template 2016 (PDF)

Registered Doctor
Patients are no longer registered under a specific GP, but registered as a member of the Practice. You are still able to book an appointment with any GP working at this surgery.

Extended Hours Opening
The practice offers a late night clinic from 6.30pm to 7.40pm, usually on a Tuesday evening.  There are 2 routine, 3 same day and 2 urgent appointments.   The routine ones are pre-bookable appointments, the same day and the urgent appointments can only be booked on the day of the clinic.  The telephones switch though to our out of hours provider as normal at 6.30pm.

Patient Health Checks
All new patients aged 16 or over can book for a new patient health check lasting approximately 20 minutes with our practice nurses or HCA. This involves a simple examination which consists of a blood pressure check, height and weight and obtaining relevant family history of medical conditions.

The National Health Service has now implemented a rolling health check programme.  This is targeting people aged 40-74years who are not already on certain clinical registers.  You will be invited for one of these checks by the practice if you meet the criteria. This involves a simple examination which mainly consists of a blood pressure check, height, weight and a cholesterol check, obtaining relevant family history of medical conditions, plus some other health information is asked. This examination usually last approximately 30 minutes.

Contraception, Family Planning, Sexual Health
We do offer contraceptive advice here at the surgery, but we do not insert IUD’s (Mirena), IUCD’s (coils) or the implanon.  Some of the local Family Planning/Sexual Health Clinics can insert IUD’s (Mirena), IUCD’s (coils) or the implanon.  They also provide condoms, contraception, screening for STI’s and HIV and other related services.  There are Clinics held at Dover Health Centre, Deal Community Clinic, plus some in other towns.  If you require any of these services or require further information on clinic locations and times, these can be found at www.kentsexualhealth.nhs.uk or by telephoning 0300790 0245.

Most pharmacies can provide free Emergency Hormonal Contraception to the under 20’s.
Kent Sexual Health Information

Accountable GP
Although patients are no longer registered under a specific GP, but registered as a member of the practice, they have to have an accountable GP who has overall responsibility for their care.  All patients have to be allocated and informed of their accountable GP.  This is done by a number of ways.  Either on new patient questionnaires, on prescriptions, during a consultation, by letter or by telephone.

The accountable GP for ALL patients registered at this surgery is Dr Marianne Ford.

GP Earnings.
Mean published earnings for 2017/18.

All GP practices are required to declare the mean earnings (e.g average pay) for GP’s working to deliver NHS services to patients at each practice.

The average pay for GP’s working at this practice for the above financial year was £35,150 before tax and national insurance.  This is for 1 full time GP and 2 locums who worked in the practice for more than 6 months.