Doctors Surgery: Patient Participation Group
We have had a Patient Participation Group running for a number of years and this is advertised on our Practice website and on the NHS Choices website. We have a poster in our waiting room and this is updated with the date of our meetings which are held twice yearly. There are leaflets in the waiting room which explain about how to become a member of the PPG including being a ‘virtual’ member for those wishing to get involved by e-mail rather than attend meetings (which may not be at a convenient time).
These leaflets can be handed into the practice, emailed to the practice on firstname.lastname@example.org or posted to us. We are always looking for ways to expand our Patient Participation Group.
We would like to encourage a wider diversity of patients to be part of this group. We currently have 1 ‘virtual’ member who we e-mail information to regarding the PPG meetings.
Patient Participation Group Profile: At present the group consists of 8 Men and 9 Women with the age range varying from 30 to 85 years of age.
We hold a box on our main Reception desk for comments/suggestions/complaints or compliments and a form on the desk for your use for this purpose.
At our last Patient Participation Group meeting we shared the survey results and asked for any comments. Any patients that are invited that are unable to attend the meeting are asked if they wish to give any comments or if they have any points to raise to contact the surgery.
Surveys are usually handed out at the Reception desk, thereby targeting patients that do attend the Surgery and this was felt to be the most suitable means. Results of the survey have been made available on the websites and in the waiting area. Last time we issued 50 surveys and tried to target a wider diversity of patients for views of various age ranges. The data from these is analyzed at the Surgery and presented to the patient group to discuss.
Following this an Action Plan was agreed which we have been implementing and this will be reviewed two months before the following meeting. All information is handed out at the meeting for patients to look through before discussion begins. The areas for action will be discussed and reviewed and a fresh action plan formed.
Each year we carry out a Patient Survey in July. These are available on the website for any patients who wish to complete one and return to the Surgery.
See information on any complaints/suggestions/feedback/compliments in the Patient Participation Group. There is a box on the main Reception desk and forms for this purpose and a notice in the waiting room.